DELIVERY SCHEDULING

Chosen delivery dates are not always guaranteed. For next day delivery, call 904-261-7177 (Fernandina) or 904-683-4316 (Jacksonville). If customer’s zip code is out of our delivery zones, customer can either pick up material at local store, or call for a delivery price estimate.

 

WARRANTY & RETURN POLICY

Plants & Trees

Liberty Landscape Supply will warranty to the original purchaser the survival of trees and shrubs for a full 3 months from the date of purchase at 100% of the purchase price of that plant. Our warranty is limited to 1 replacement of the plant or a store credit in the amount of the purchase price of the plant material, but not a refund in the amount of the purchase price. Customer must present dead material in person along with original receipt from purchase. The cost of labor and delivery are not covered under this warranty. We recommend our customers have an in-ground, automatic irrigation system in place for all newly purchased living material and discuss proper care and maintenance with our staff.

Mulch, Stone & Aggregate

Any mulch, stone, or aggregate purchased in a bag can be returned for store credit or refund as long as it is in good, sellable condition. Palletized stone must be inspected by a manager to ensure it is in good, sellable condition.

Bulk mulch and aggregate can be returned for store credit or refund if the customer brings it back to us and it is in good, sellable condition. If we need to pick it up, at no fault of LLS, there will be a charge for pickup. Charge to be determined by size and scope of the job.

Garden Products

All pre-packaged garden products can be returned for store credit or refund at any time as long as they are in good, sellable condition.

 

TREE OR PLANT MATERIAL INSTALLED BY LIBERTY LANDSCAPE SUPPLY

Liberty Landscape Supply will warranty to the original purchase, the survival of trees and shrubs that we install for one full year at 100% of purchase price of that plant, provided that proper watering & fertilizing aftercare is followed according to our Planting & Care guide. this warranty is limited to a one time only replacement of the tree or shrub or a store credit for plant material of the original purchase price. Costs of labor and delivery are not covered under this warranty.

This warranty does not cover the following:

  • Annuals, perennials, vegetables, herbs, hanging baskets, fruit trees, roses, sod, or vines. If you are unsure whether your plant/tree falls into one of these categories please see a sales representative.
  • Damage due to abnormal weather, insects, disease, negligence or abuse, branch dieback, or breakage on your property, failure to blossom, winter damage or other acts of nature.
  • Plants which die during the summer due to lack of water caused by water bans or other watering practices.
  • We do not warranty transplanted plant material.
  • We do not warranty trees sold at 50% off or more or final sale items.

 

THIS WARRANTY IS VOID WITHOUT A RECEIPT OR WITHOUT ANY RECORD IN OUR DATABASE.

We encourage our customers to contact us as early as possible if you feel like your plant/tree is not doing well. The sooner a problem is identified the more likely it can be corrected. We are here to help!