Tree & Shrub Warranty
Liberty Landscape Supply will warranty to the original purchaser the survival of trees and shrubs for a full three (3) months from the date of purchase at 100% of the purchase price of that plant. Our warranty is limited to one (1) replacement of the plant or a store credit in the amount of the purchase price of the plant material, but not a refund in the amount of the purchase price. Customer must present dead material in person along with original receipt from purchase. The cost of labor and delivery are not covered under this warranty. We recommend our customers have an in-ground, automatic irrigation system in place for all newly purchased living material and discuss proper care and maintenance with our staff.
Warranty for tree or plant Material installed by Liberty Landscape Supply
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- Annuals, perennials, vegetables, herbs, hanging baskets, fruit trees, roses, sod or vines. If you are unsure whether your plant/tree falls into one of these categories please see a sales representative.
- Damage due to abnormal weather, insects, disease, negligence or abuse, branch dieback or breakage on your property, failure to blossom, winter damage or other acts of nature.
- Plants which die during summer due to lack of water caused by water bans or other watering practices.
- We do not warranty transplanted plant material.
- We do not warranty trees or shrubs sold at 50% off or more or final sale items.
- This warranty is void without a receipt or without any record in our database.
- This Warranty also excludes these plants & Trees: Dogwoods and Redbuds
We encourage our customers to contact us as early as possible if you feel like your plant/tree is not doing well. The sooner a problem is identified the more likely it can be corrected. We are here to help!
Garden Products & Sod
Garden Products:
All pre-packaged garden products can be returned for store credit or refund at any time as long as they are in good, sellable condition.
Sod:
There is never a guarantee on sod past the point of delivery. There are too many variables in the success of sod installation beyond our control.
Mulch, Stone, and Aggregate Warranty and Return Policy
- Any mulch, stone or aggregate purchased in a bag can be returned for store credit or refund as long as it is in good, sellable condition.
- Palletized stone must be inspected by a manager to insure it is in good, sellable condition.
- Bulk mulch and aggregate can be returned for store credit or refund if the customer brings it back to us and it is in good, sellable condition.
- If we need to pick it up, at no fault of LLS, there will be a charge for pickup. Charge to be determined by size and scope of the job.
How to Care for Your New Palm Tree
Watering
One of the most important aspects of a successful tree transplant is water. Too much water can be just as bad as too little. A newly planted tree needs more water than established trees and all watering instructions are subject to change pending the natural rainfall that we receive.
A “berm” was created around your palm tree to ensure water reaches the root ball. Do not disturb this mound for at least 30 days; doing so may prevent the root ball from getting proper moisture. Fill the berm with water and let it saturate the ground. Repeat this 3 times one right after the other. Follow this process every day for the next 2 weeks.For the first 2 weeks, fill the berm with a water hose 3 times allowing the water to percolate in between each filling. For weeks 3 and 4, repeat this process every other day.
There are some species that may like more or less water than others, please see your sales representative for more information.
If the head of your palm tree was left tied up at installation; some species prefer this, others do not, after 30 days it is time to un-tie your palm.
Pruning
The only pruning you should ever have to perform on your Palm Tree is the removal of dead fronds at the lowest point of the “head”. These are the oldest fronds; all newly developing fronds are “feeding” off the oldest. If you remove these oldest fronds too soon, you are depriving the new growth of vital nutrition.
Fertilizing
Though considered low-maintenance, your palm tree needs to be fertilized 3x/year. If not properly fed, you will see signs of malnutrition. Spotted, yellowing fronds are the first indication that fertilizer is needed. These fronds are un-attractive, yet necessary, to the overall health of the tree. Do not remove them until completely browned.
Liberty Landscape Supply carries a specially formulated fertilizer recommended by the University of Florida and Cooperative Extension Offices. 8-2-12 should be applied 3 times per year in order to maintain optimal health for your palm. We fertilize the palms in our field March, June, and September. Depending on the purchase and installation of your palm, follow up fertilizing should be done in one of these months.
Magnesium deficiency is common in Florida and Southeast Georgia. Applying magnesium sulphate, in addition to 8-2-12, is recommended.
Congratulations on the newest addition to your landscape! We hope this information will guide you in keeping your palm healthy and happy! As always, we welcome your questions and pictures whether you bought something from us or not. Please let us know if we can help.
Shipping & Delivery Policy
All delivery timeframes are approximate but not guaranteed, the delivery slots for each day are on a first come basis and are shared between online and walk-in or call-in delivery orders. Choosing an AM or PM delivery preference in the order notes will be taken into consideration at the time of scheduling but we cannot guarantee it.
Also note that the delivery is to the end of the truck only. The delivery does not include installing the product, but we will attempt to drop it off wherever is most convenient on your property if it is easily and safely accessible for our delivery truck to get to. Our Delivery trucks currently deliver to Northeast Florida & southeast Georgia, our delivery fees are determined and affected based on zip code, type & amount of product ordered.